-Daily issue/incident inquiry timely response in terms of escalation. Estimated monthly cases around 45 ; Average case handling time around 105 mins (data valid for 2024); Monthly/Quarterly data collection report.

-Case follow-up and reallocation based on the different inquiries with relevant team. Summarized the contents into charts and PPT with key messages;
Monitor cases progress and response on-time.

-Support related topic follow-up and solution discussion if cross-functional alignment needed. Meeting arrangement; Meeting minutes distributed within 2 days after the meeting; MINI Charging related FAQ management; MINI Charging related report managemgent.